What email address is the portal choosing when sending notifications?

Keystyle Support Team -

Symptom: Emails from the portal are being sent to a users’ personal email address, or no email is received.

Fix: By default, the portal chooses email address using the following logic:

  • Primary: VA User Profile* (if exists) – Email field

       *if the IgnoreVAUserEmail portal setting is set to false / 0.


  • Secondary: PR Employee Master – Email field

If the VA User Profile exists, but the employee is still receiving emails on his / her personal address, you’ll need to update the link between the two records in the VA User Profile module.

  1. Open the VA User Profile Form




  2. Update the PR Co and Employee fields with the correct value.

    The positioning of these fields may be different from the screenshot depending on your version.

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