Symptom: Emails from the portal are being sent to a users’ personal email address, or no email is received.
Fix: By default, the portal chooses email address using the following logic:
- Primary: VA User Profile* (if exists) – Email field
*if the IgnoreVAUserEmail portal setting is set to false / 0.
- Secondary: PR Employee Master – Email field
If the VA User Profile exists, but the employee is still receiving emails on his / her personal address, you’ll need to update the link between the two records in the VA User Profile module.
- Open the VA User Profile Form
- Update the PR Co and Employee fields with the correct value.
The positioning of these fields may be different from the screenshot depending on your version.