Why Isn't My Auto Batch Creation Working?

Keystyle Support Team -

There may be a few factors as to why your Auto Batch Creation isn't working they way you would like it to. Take a moment to run through this checklist: 

 

1) Is the portal setting enabled? 

To turn on this setting go to Admin, Portal Settings, Timecard Entry. 

2) When is your batch creation offset date, and did you have a pay period open at that time?

The portal can't open a batch unless there is an open pay period, so if your batch creation is set to "-1" (aka the day before the first day of your pay perid) and you didn't create the pay period until the first day of the pay period the portal would not be able to open the batch. 

The Batch Creation offset setting is located in Admin, Portal Settings, Timecard Entry 

3) Check the SQL Job

If neither step one or two seem to be the source you may need to double check that the SQL Job is turned on. Go to your SQL Server where the Keystyle Database is. Under SQL Server Agent, in the Jobs Folder you should see a job titled "KDS-HRIM_CreatePortal Batches". 

4) Still Not working?

If you still can't get the Auto Batch Creation to work contact our support team at:

Support@keystyledata.com

 

 

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